Are you Third Party Tested?
Yes, we are third party tested, all our tests are done at two different labs, Colmaric Analyticals and Bio MZ Labs. You can view them all by clicking on the button below.
I am having issues at the checkout. What should I do?
If you are experiencing difficulties processing a credit card payment, please contact us via our contact page or if you want a faster answer contact us via chat by clicking on it and chatting with us.
How long will it take to receive my order?
All orders placed are shipped within 24-48 hours assuming your payment was not declined with the exception of Holidays such as Christmas or New Years Eve. We use strictly Canada Post Expedited Parcels. We do not leave items at the Post Office during weekends. This means if you ordered Friday, your tracking number will be available on Sunday evening or Monday during the day.
Timeframe for Expedited Parcels: 1-4 Business days (assuming there are no delays)
Which methods of payments are available to me?
We offer two methods of payment.
- E-transfer : We receive the payment immediately, your order is processed the same day and shipped the next day.
- Credit card, we accept all major credit cards, however since we are selling supplements and the fraud rate is very high in the supplement industry your credit card needs to be verified by a third party. This is done within 24-48h and is called the processing time. If your payment is successful your order is processed and is shipped usually the next day. If your order is declined, we will send you an email and there will be no charges incurred to you.
How is shipping calculated?
We offer a flat rate $15 shipping rate across the country of Canada using Canada Post.
What if I change my mind or want to cancel after submitting my order?
If you just submitted an order and want to change or cancel the order contact us as soon as possible via our contact page or the chat. If the order has already shipped, we will not be able to cancel your order.
My order has not been delivered, it is lost, or the vials have been damaged in transit. What is my recourse?
We are very sorry that your order is not up to your satisfaction. However, in 99% of cases we do make the situation right. If your order got lost by Canada Post, got damaged in transit while in transit with Canada Post or got misdelivered we advise you to either come into contact with us on the website chat, or email us at info@advancedresearch.bio.
We will ask you to call Canada Post and open up a ticket with them, this is a very important step as it allows us to claim insurance on the loss that has occurred. Once the ticket is place, kindly let us know by email or website chat, and we will reship the item free of charge*.
*If your item was misdelivered and you made a mistake in the address, we reserve the right to bill you for the shipping charges ($15).
Important information on fraudulent orders.
Our team assess’ manually every order so we can reduce credit card fraud and ensure financial security of our clients and general population. If our team deems credit card data fraudulent the offending party will see their order cancelled, IP address blacklisted, the fraudulent information will be turned over to the authorities and the offending party will be pursued to the full extent of the law. If you feel as if we have made a mistake and your credit card data is not fraudulent please come in contact with us so we can mediate the situation.
My SARMs arrived frozen, does this affect their purity or chemical composition?
While we can understand the frustration of this happening, it is your responsibility to get your package out of the cold in a timely manner. We provide you a tracking number and you can closely follow when the package is delivered.
That being said, it is not an issue. Recent research shows that SARMs are good up until -80 degrees celsius. We have also researched this and found there is no degradation of product if it’s frozen and then thawed, also a quick search on Google shows that frozen product is a non-issue. Let them defrost or microwave them (take the top off first) in 5 second increments until unfrozen and your SARMs will be as good as new.
Here is also the scientific study showing what happens when a SARM molecule is frozen: https://pubmed.ncbi.nlm.nih.gov/32401172/
We are usually very understanding, however, there is no possible reimbursement for a frozen product and this is non-negotiable.